For many women across Pakistan, the BISP Kafalat program is a monthly lifeline. The quarterly cash amount of Rs. 13,500 or Rs. 14,500 supports millions of households with food, education, and healthcare. But often, simple issues—like a biometric mismatch or an expired CNIC—can prevent them from receiving this vital support. In this guide, we’ll explain step-by-step how to solve these problems quickly and safely in 2025.
Why Do Biometric and CNIC Issues Occur?
Most biometric issues occur due to:
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Faded or damaged fingerprints (common among elderly or laborers)
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Moisture, dirt, or lotion on hands
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Expired or mismatched CNIC data
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Technical errors in biometric machines
Example:
Nasreen Bibi, a farmer’s wife in Sahiwal, was told her fingerprint didn’t match during payment. She hadn’t realized her fingers had worn down from years of hard work. After visiting NADRA and updating her fingerprints, her payment was processed the next week.
Simple Steps to Fix Fingerprint Issues
If your fingerprint isn’t matching:
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Clean and dry your hands: Wash with soap, dry completely.
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Try a different finger: Often, your index or middle finger might work better.
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Rub hands together: This warms them up and can improve scan accuracy.
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Update fingerprints at NADRA: If nothing works, visit your nearest NADRA center with your CNIC.
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Use Face Verification: BISP’s app now allows face scanning for those who fail fingerprint verification. Download the app, scan your face, and confirm your identity.
What If Fingerprint Fails Completely?
Some people, especially the elderly, have unreadable fingerprints. In this case:
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Go to your local BISP Tehsil Office.
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Request the non-biometric verification form.
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Submit your CNIC and required documents.
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Once approved, you’ll receive your payment without using fingerprints.
CNIC Issues & How to Fix Them
Many people aren’t aware their CNIC has expired until they are refused payment. Here’s what to do:
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Check your CNIC expiry date before every visit.
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If expired, visit NADRA to renew it immediately.
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Once renewed, take your updated CNIC to the nearest BISP office so they can update your record.
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This step is critical to avoid 938 errors (when BISP data doesn’t match NADRA data).
Fixing the Common “938 Code” Error
If your payment is blocked due to the 938 code, it means there’s a mismatch between your NADRA and BISP records. To fix it:
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Go to NADRA and confirm your CNIC details are accurate.
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Then visit your BISP office with your new CNIC or updated information.
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Ask the officer to link your updated CNIC to your BISP file.
How to Check Payment Status
To see if your payment is ready:
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Send your 13-digit CNIC to 8171 via SMS.
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Visit the BISP web portal at 8171.bisp.gov.pk.
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Or visit your nearest BISP Tehsil Office for in-person verification.
Where to Collect Your BISP Kafalat Payment
You can collect your payment from:
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HBL Konnect agents
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Bank Alfalah branches
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JazzCash or EasyPaisa agents (select areas)
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BISP payment camps (for rural regions)
Always carry your original CNIC and respond to any message from 8171.
Mistakes to Avoid
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Never use an expired CNIC.
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Don’t ignore SMS alerts from 8171.
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Never pay an agent—all BISP services are free.
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Always keep your registered phone number active.
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Save your SMS confirmations and receipts.
Why Fixing These Issues Matters
When your biometric or CNIC problems are resolved:
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You receive timely payments.
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Stay eligible for other schemes like Benazir Taleemi Wazaif.
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Avoid scams and unnecessary stress.
Final Thoughts
Solving biometric or CNIC issues isn’t complicated—it just requires the right steps and patience. Whether you use the new face verification, update your fingerprints at NADRA, or renew your CNIC, these fixes ensure your support continues without interruption. Always use official BISP channels and never pay anyone for help.